What is Customer Support Center?
Customer Support Center provides customer service for hundreds of Internet websites. Our call center is open 24 hours a day, 7 days a week. You may contact us for all billing inquiries, problems accessing a website, password assistance or to cancel your membership.
I don't remember my user name or password. How can I retrieve it?
The quickest way to retrieve your password is to go to the forgot password section on the site that you signed up with, and enter the requested information. If you are still having dificulties, please send an email to [email protected]
How do I cancel the membership?
you can contact us by phone +1-888-556-6483, contact our live chat or send us an email at [email protected]. Please include the site name where you signed up and your screen name, so we can easily identify you.
I have a trial membership, yet it appears that I'm being charged. Why?
Your trial membership will convert to a monthly membership, unless you cancel within the trial membership's timeframe. Your records may show a pre-authorization "hold", which would get refunded if you cancel within the trial membership's timeframe. For more information about your financial institution's "hold" and pre-authorization policies, please contact them.
Why do I get billed every month?
Our memberships are monthly recurring memberships. The membership will continue billing automatically until the membership is cancelled on the website, through email, through live chat, or by calling our customer support center.
Why doesn't my username/password Work?
There are many reasons why your UN/PW may not be accepted. In most cases, it is because it is being entered into the website incorrectly. Remember, the username/password is case sensitive, and must be entered exactly as it was when you signed up.
If you are accessing the website from a link and are unable to login with your username and password, the link may be bad. Try typing the website address into your address bar and accessing the site that way.
Try deleting your temporary internet files and cookies. To do this, open up an Internet Explorer window (for other browsers, this may differ) and click on the "Tools" button, usually located right under the address bar. A drop down menu will appear. Click on "Internet Options" and a box will pop up. Click on the "General" tab (if its not already displayed) and where it says "Browsing History" click the delete button. This will bring up another box giving you options on what you would like to delete. Click the temporary internet files and cookies buttons and when Internet Explorer is done deleting everything, close the box and Internet Explorer. Re-open a fresh IE window and visit the website and login. It should work for you. Problems accessing website or need password assistance, email [email protected].
Why can't I see the videos?
Usually this is because of an outdated media player. Make sure you have the latest versions of Windows Media Player and Flash. These can be downloaded for free from many different websites.
Dial-up internet connections may not be fast enough to get good quality videos to play. You may just see a black screen, or constant buffering. To watch videos on the internet, cable or DSL internet connections are recommended. Problems accessing website or need password assistance, email [email protected].